For orders shipped via USPS, you will have the best luck tracking down your package by going in person to your delivering post office. They will be able to see the GPS location of the last tracking scan, and help you proceed accordingly. If your order shipped with UPS, you can file a claim on their website.

At checkout, you may opt to purchase package protection. This acts as a shipping and delivery insurance which will replace or refund your order in the case of loss, damage, or theft. This coverage is optional, but starting with orders placed February 8, 2022, only orders with package protection added are eligible for replacement or refund. Claims must be filed within 14 days of the delivery scan or last tracking update. This gives you the best chance of being able to get a replacement.

I do not offer free shipping on any order. It's not free to ship things! I'd rather have my products be more reasonably priced and charge for shipping than build the potential for free shipping into every product cost.

Shipping rates are calculated at checkout based on order weight and your location.

Due to reasons I cannot fathom, occasionally UPS shipping is a few cents cheaper than USPS. If you did not choose to upgrade your shipping at checkout, it will ship via the carrier that is cheapest when the order is processed.

Sadly, they do not give sellers secret tracking information; we have the same tracking number that you do. I am not in a position to retrieve or locate your package. If you need help tracking down a package, you will have the best luck speaking in person with someone at your delivering post office.

If your order has the status “label created” for over a week but has not been scanned at a post office, please email me with your order number so we can figure out what's up.

You are solely responsible for providing an accurate shipping address. I can change an address before an order ships, but cannot change shipping information after an order is processed. I sometimes process orders almost immediately, so please double check your shipping address! If your package is safely returned to sender, I am happy to re-ship at your expense. Shipping paid on orders returned to sender is nonrefundable.

Please read the product information closely— new products are now listed as preorders, with an estimated ship date 2-3 weeks after their initial listing. These dates are stated specifically on the product page. If a product doesn't specify a timeframe, it is in stock and will usually ship within 2-3 days. If you order preorder and RTS items together, your order will not ship until the entire order is ready to ship.

I offer shipping options via USPS (Ground Advantage, Priority), UPS (Ground), and DHL (International). Please note that expedited shipping services affect only the time in transit, not the processing time. If you are on a very tight schedule, please email me in advance to make sure your order will arrive in time.

Bread & Water ships world-wide with the exceptions of Afghanistan, Belarus, Bhutan, Brunei, Eritrea, French Southern Territories, India, Israel, Laos, Libya, Mongolia, Russia, Samoa, South Africa, South Georgia & South Sandwich Islands, South Sudan, Syria, Timor-Leste, Turkmenistan, and Yemen. If you live in a country not listed above and you're not able to check out, please email me.

It is expensive to ship to other countries– your shirt is probably crossing an ocean! I cannot make this any cheaper. Please be familiar with your country’s customs tax before ordering, and know that VAT or other customs fees may be due on delivery; I am unable to mark shipments as "gifts". Shipping paid on orders returned to sender is nonrefundable.

Because I don't keep regular studio hours, I don't offer local pickup as an option. Local bike delivery is available for some areas of Pittsburgh during most of the year; if your address is eligible, and I am able to offer it, Local Bike Delivery will show up as an option at checkout. It does usually take a few weeks to find a day where my schedule and the weather cooperate, but hey, it is free.

Please do not opt for local delivery if a key or code is required to reach your mailbox— if I cannot easily access your mailbox, you will be invoiced for shipping costs. Also, since this is a courtesy I offer, as a courtesy to me please consider how bike-friendly the route to your house is! Please do not ask me to ride on a highway or climb your Dirty Dozen hill.

Please don't cancel your order unless absolutely necessary! This withholds stock availability from other customers. However, I understand that there are emergencies, in which case I can cancel your order before shipment and issue either a full refund in store credit, or a refund to the original payment method less the 5% non-refundable payment processing fees I pay on each transaction.

If you receive the wrong item, or if your order has significant misprinting or pre-shipment damage, I will happily make that right! But I do not accept returns for any other reason. This includes the shirt not fitting you— there are product-specific size charts on every listing, please double check your size before ordering.

At checkout, you may opt to purchase package protection. This acts as a shipping and delivery insurance which will replace or refund your order in the case of loss, damage, or theft. This coverage is optional, but starting with orders placed February 8, 2022, only orders with package protection added are eligible for replacement or refund. Claims must be filed within 14 days of the delivery scan or last tracking update. This gives you the best chance of being able to get a replacement.

When stock allows, I am happy to exchange for the same product in a different size. Exchange availability is not guaranteed, particularly on items sold as pre-orders. Please contact me within 7 days of delivery to initiate an exchange. Buyer is responsible for shipping exchanges both ways.

I'm but one person, who sometimes makes mistakes. Please email me within 7 days of delivery so I can make it right.

Sorry, I do not offer price adjustments or rain checks. If there is an active coupon that you forgot to use, if you ask nicely I may issue the discount value as store credit.